Yes and no. This is SUCH a giant monster in the world of Amazon Prime vs. small business owner. I could write a five page essay on this topic. Bottom line, as a small fry in the online marketplace, we have a hefty shipping bill. We also have a shop on Etsy, which dictates how we price things here on our personal website. Etsy "encourages" all shop owners to offer a $35 free shipping guarantee with the "incentive" of "visibility" in search. We mirror that over here. Shipping isn't free and I hate the deception of that, but we are stuck. Everything in our store is priced purposefully to cover our shipping costs. If your item is under $35, shipping isn't included in the price. If your item is above $35 shipping is already included in the price. Either way, you are paying for shipping. We do not add any extra buffers in the shipping prices you see calculated, that is straight from USPS and what we will pay for your shipping label. So, if you are wondering if since your item is $34.99, could I just give you free shipping, the answer, unfortunately, is no. I am so very sorry about that and thank you for your understanding. We do have some cute ornaments in the shop that will boost you over the $35 mark. They don't weigh much and don't cost us any extra to mail in your package, so we encourage you to look at those if you are feeling like you want more bang for your buck and will in turn help us cover your shipping.
No. I am so very sorry. All of our items are priced purposefully to cover our shipping costs. The amount you are seeing for your shipping costs is the amount we will be paying for your shipping label. So, as you can see, it would be giving you a much larger discount than just a penny, etc. However, we do encourage you to look through our ornament section if you would like more bang for your buck. They do not weigh that much and won't cost us any extra to ship your item, but in turn, will help us cover your shipping costs.
We do not have a one-size-fits-all box and a lot of the time, for the safety of your order, we have to package and ship items separately. Small and/or like-sized items can typically be shipped together. If we ever feel like there is an overage in shipping charges, we will refund you postage costs once we print the shipping label. If you ever have questions regarding this, please feel free to reach out before you order.
We use USPS for all our shipping needs at this point. All items 1 lb and under will ship First Class (3-5 days), items over 1 lb will ship Priority (1-3 days). We typically do not see that any form of expedited shipping is that much faster and/or worth the price you pay. However, if you would like for us to look into a faster shipping option, please message us before you order and we can quote you additional shipping costs. Please note that processing time (the time it takes to make your order) is not affected by a faster shipping option.
Additionally, we package each item with both safety and affordability in mind. Every item is wrapped with bubble wrap and secured with tape. All signs are then protected with a sheet of recycled cardboard on the top and bottom, secured with more tape. At this point, they are either wrapped in brown shipping paper or placed in a poly bag that is fitted to the sign itself and tape, tape and more tape. We use a LOT of tape. Not only does it hold the package together securely, it also provides protections from some package tearing. This is one of the most time and resource consuming areas of the order. It is important to us that we do what we can to make sure your order arrives safely, so we do not skip over any of this process.
First, inspect your package for damage. If you see any damage that may have affected the contents, please PLEASE photograph it BEFORE you open. See "What if my item is damaged?" for more. Next, never NEVER poke anything sharp straight down into the package, especially the center, you're going to damage your sign. Our signs are packed tight with a lot of tape and little wiggle room. The best place is to go for a small area on the side, therefore if you go too deep, you hit the frame and not the face of the sign. Take packaging off layer by layer to reveal your beautiful piece!
Oh no! While we do not have control over how the post office treats your parcel, we do our best to package as securely as possible. Damage happens very infrequently, but when it does, we will work with you to get it resolved. Our packages are sent with insurance to protect you. The most important thing is that you take a photo of any package damage prior to opening. If you notice the damage after opening, please still retain and photograph the packaging. It is very hard to get a claim approved without this "evidence". Also photograph damage to the item/s with a few different angles. Email us at woodenframedecor@gmail.com. We will file a claim on your behalf and once approved we will send a replacement. If the claim is denied, we will work together to come up with a solution that is fair for both.
*Knock on wood*, we have never had a package that has not arrived, but have had them seemingly lost or delayed. Some packages may be marked as "delivered" but nowhere to be found. This has even happened to us here at our home with our own online orders from other companies. They almost always show up the next day. I have my suspicions as to why this happens, but typically have full faith in the good old USPS. We ask that you give it 24 hours and then check in with your local post office, they usually can pin point the GPS on packages. If it is during the holidays, especially Christmas, delays are inevitable. This is why we have such an early cut off and last ship date way prior to the deadline that USPS sets.
There is a wait period of a few days after anticipated delivery to where they will allow a lost package claim to be filed. We have yet to have to do this, but will work through it together if you email us at woodenframedecor@gmail.com. Once we experience this situation, we will amend this section with our results. :)
Yes! However, due to the events of 2020, we have suspended all international purchases until the mail returns to normal. If you would like to take the risk anyway, we are more than happy to give you a shipping quote email us at woodenframedecor@gmail.com. Please note we cannot be held responsible for damage that occurs, lost or late packages. If a claim is filed and it is denied, we cannot afford to create and ship a brand new item on our own dime. That is the risk you will be taking on your own if you decide to proceed with an international order.
First of all, we are all human, it happens. I've done it.
Please double and triple check your address before placing your order. If you purchased at thewoodenframe.com, I can fix it, easy, if you purchased from our Etsy store, I cannot fix it. In the situation of a wrong address on Etsy, we will have to cancel the order and do a repurchase. Not a big deal, but I totally know that is annoying. Etsy will not allow us to make changes to addresses in a customer file to reduce the number of fraudulent orders. We CAN change it when we print the label, but with nearly two weeks in-between order placement and label printing, it is easy to miss the change and I will not put that stress on myself, especially during Christmas.
We try to keep our current processing times (the time it takes to make your order) as short as possible and we tend to exaggerate estimates to allow for...LIFE. You will notice a little yellow delivery truck on each product page that shows a ship by date. This is the FAR end of our processing times. Your order will ship BY that date, but that doesn't mean it will take that long. If you have time constraints, please let us know. You can hit the blue message button and we will get to you as soon as we can and let you know. Typically, even for rush orders, we need about a week to process if we can squeeze it in without affecting someone else's order.
Shipping time and processing time are two different things. The most important of these is the processing time. Processing time is the amount of time it takes to make your order before shipping occurs. Please check the description of your order for suggested processing times and then check the announcement at the top of the store for any processing delays. Once your order is finished processing, it will ship and that is when the shipping time comes into play for your order.
You will notice in some of the more "generic" sign listings that we have an option for "In Stock" vs. "Made to Order". In Stock items are items that are complete or mostly complete and will process to shipping time within 1-3 business days. Made to Order items are made and processed once the order is placed. If we do not have any In Stock options available, this is what you would choose and regular processing time applies.
Non-Personalized: pre-designed items that do not require any changes to complete the order. Typically a 3-5 day processing window to shipping.
Personalized: pre-designed items that require changes to our template to include your personal details or a request for a different unlisted size that does not require changes to our design layout. Typically a 1-2 week processing window to shipping.
Custom: A unique design just for you that we do not already have a pre-designed template. Additional design fees may apply and we only take custom designs on a case by case basis, as they are very time consuming. We reserve the right to reuse the design in our store on future products. Processing time will vary. Please contact us at woodenframedecor@gmail.com
Proofs are sent on all personalized orders, the exception being something that is a simple initial or number sign. We typically proof once a day in the mornings. Expect a proof within 1-3 days of your order. Proofs MUST be approved before your order will complete. Please verify you are using a good contact email. We do NOT use this email address for any marketing, just communication about your order.
Orders with multiple attempts to contact and that are unapproved at two weeks will be cancelled and refunded. If this was an oversight, we invite you to reorder with us and approve your proof. We will get it out lickity split.
Why not just send the order with an unapproved proof?
Orders with multiple attempts to contact and that are unapproved at two weeks will be cancelled and refunded. If this was an oversight, we invite you to reorder with us and approve your proof. Please verify your contact information. We will get it out lickity split.
It doesn't feel right. As careful as we are, we make mistakes. While we copy and paste your information, there is still room for human error. In addition, sometimes your personalization my not look how you envisioned in your head. We want to make sure you are 100% satisfied with the design we are completing for you and will make revisions until it is right. Having something show up on your doorstep that has inaccurate information on it or looks nothing like you wanted is not the experience we want for you. We also do not feel it is right to sit on your money for an unspecified amount of time with an unapproved proof. The best option for an unapproved proof is to simply cancel and refund in hopes that we will talk again and get things resolved in the near future.
Yes, if you don't mind a photo of my screen from my phone. Just let us know in the cart where to contact you and we will make it happen. We only use this information for contacting you regarding your order.
We use a variety of materials to complete our signs. We use canvas, wood and some MDF (3D designs only). We also use a mixture of both paint and vinyl for the design. Specifics for each sign can be found on each product page under the details. If you are unsure, and it is important to know, please feel free to contact us to ask. We would rather you be 100% sure on what you are getting. For details on when and why we use certain materials, see the breakdown below.
Canvas is where it all began. We began our business solely with canvas signs and began introducing wood signs in mid 2018. Canvas has great texture and is a lightweight backing, making it more cost effective to ship. It should be very clear in the description if the sign is canvas or wood. The majority of our personalized signs are canvas, as the process is much more streamlined than wood. We can do wood on most any sign that is marked canvas, you use need to email us to inquire, an additional fee will apply for material and shipping weight. The design on all canvas signs is applied with a high quality vinyl. We do not paint any of the canvases.
We love wood signs, however they are heavy and can be inconsistent. All personalized wood signs are made from a solid wood board. The rest of the signs are either made of solid wood or possibly MDF. See the MDF section for more information. All wood boards are personally selected for their unique quality. Knots and imperfections cannot be helped and we do not make an effort to hide. While we do sand away anything that may interfere with the design application, we believe each sign deserves to have it's own character. All of our white signs are white-washed and sanded before the design is applied. You will see wood grain, not a solid white backing. If it is important that your backing be solid white, we can use MDF, just ask. All signs, even MDF, are sanded and will have a slight amount of distress, as it is vitally important for a crisp design for the surface to be as smooth as possible. We do not sand over the design to distress, just the board below.
Vinyl gets SUCH a bad rap as being "just a sticker", but it is so much more, so think twice before you judge. All of our canvas signs have a vinyl design. Period. Vinyl is faster, more cost effective (for the buyer), has crisp lines and more vibrant. We would bet that NOBODY would even notice without looking hard that it was a vinyl design. We have yet to have a design "peel" on us, but if it does, let us know.
All of our wood signs are painted. We DO cut stencils to paint our design on with. You do not want me to try and hand paint your design...it will look like kindergarten art. That is a true talent and one that I wish I was able to do, maybe someday. Every board is sanded as smooth as possible to allow for a crisp design. Some imperfections in the wood may allow for small bleeds, which cannot be helped. However, we do believe in a quality product and do not believe in messy work. If it is not up to our standards or we would not display it in our own home, we will redo the sign completely before sending.
We run this business out of our home. To be compliant with our homeowners insurance, we are not allowed to install hardware for liablity reasons. All of our signs are designed as "leaners". Hanging any of our signs, whether the frame allows for it or not, is at the risk of the purchaser/owner of the sign. We do have hardware we can include unattached by request. Please put this in your notes in cart.
All of our framing is solid wood. Most of it is pine. Sometimes we get some cool reclaimed pieces that we cut down to framing size. The frames are rustic. They have character and are imperfect. Most larger imperfections, if any, will be facing the back of the sign. We do not believe in waste and if one side is perfectly usable, we won't throw it out just because. So, if you are someone that needs a perfectly pristine piece of wood to frame out your sign, please contact us, so we can accommodate. We have no problem with that.
We do. If you have a pinterest account, We offer a 15% discount for pinning three of my items to your pinterest boards. Email us the links or screen shot and we will send you a code. Applies only to new orders, cannot be used on orders already in progress.
Please do not use apps such as "honey" to acquire discount codes from our store. We are not a large corporation that can handle discounts being handed out left and right. If the code was not given to you by us, please do us the courtesy of not using it. We will cancel and refund any orders that come in this way. If you want a discount, we just ask for a small favor, see above FAQ.
Thank you so much for your order. I am thrilled to be a part of your holiday season, whether it is for a wedding, Christmas gift or much anticipated adoption! Below you will find the most up to date information on orders placed 11/16/19 and forward. I thank you for all of your patience during this time and know that I have zero staff, it is just me and there are only so many I can get out in a single day, plus I have kids that are way annoying and need me.
We accept returns on NON personalized items within 15 days of received date. Customer is responsible for return shipping and original shipping fees will be deducted from refunded amount upon receiving the item/s back in sellable condition.
NO returns on personalized merchandise.
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