Help Center

Yes and no.  This is SUCH a giant monster in the world of Amazon Prime vs. small business owner.  I could write a five page essay on this topic.  Bottom line, as a small fry in the online marketplace, we have a hefty shipping bill.  We also have a shop on Etsy, which dictates how we price things here on our personal website.  Etsy "encourages" all shop owners to offer a $35 free shipping guarantee with the "incentive" of "visibility" in search.  We mirror that over here.  Shipping isn't free and I hate the deception of that, but we are stuck.  Everything in our store is priced purposefully to cover our shipping costs.  If your item is under $35, shipping isn't included in the price.  If your item is above $35 shipping is already included in the price.  Either way, you are paying for shipping.  We do not add any extra buffers in the shipping prices you see calculated, that is straight from USPS and what we will pay for your shipping label.  So, if you are wondering if since your item is $34.99, could I just give you free shipping, the answer, unfortunately, is no.  I am so very sorry about that and thank you for your understanding.  We do have some cute ornaments in the shop that will boost you over the $35 mark.  They don't weigh much and don't cost us any extra to mail in your package, so we encourage you to look at those if you are feeling like you want more bang for your buck and will in turn help us cover your shipping.

We do not have a one-size-fits-all box and a lot of the time, for the safety of your order, we have to package and ship items separately.  Small and/or like-sized items can typically be shipped together.  If we ever feel like there is an overage in shipping charges, we will refund you postage costs once we print the shipping label.  If you ever have questions regarding this, please feel free to reach out before you order.

We use USPS for all our shipping needs at this point.  All items 1 lb and under will ship First Class (3-5 days), items over 1 lb will ship Priority (1-3 days).  We typically do not see that any form of expedited shipping is that much faster and/or worth the price you pay.  However, if you would like for us to look into a faster shipping option, please message us before you order and we can quote you additional shipping costs.  Please note that processing time (the time it takes to make your order) is not affected by a faster shipping option.

Additionally, we package each item with both safety and affordability in mind.  Every item is wrapped with bubble wrap and secured with tape.  All signs are then protected with a sheet of recycled cardboard on the top and bottom, secured with more tape.  At this point, they are either wrapped in brown shipping paper or placed in a poly bag that is fitted to the sign itself and tape, tape and more tape.  We use a LOT of tape.  Not only does it hold the package together securely, it also provides protections from some package tearing.  This is one of the most time and resource consuming areas of the order.  It is important to us that we do what we can to make sure your order arrives safely, so we do not skip over any of this process.

First, inspect your package for damage.  If you see any damage that may have affected the contents, please PLEASE photograph it BEFORE you open.  See "What if my item is damaged?" for more.  Next, never NEVER poke anything sharp straight down into the package, especially the center, you're going to damage your sign.  Our signs are packed tight with a lot of tape and little wiggle room.  The best place is to go for a small area on the side, therefore if you go too deep, you hit the frame and not the face of the sign.  Take packaging off layer by layer to reveal your beautiful piece!

Oh no!    While we do not have control over how the post office treats your parcel, we do our best to package as securely as possible.  Damage happens very infrequently, but when it does, we will work with you to get it resolved.  Our packages are sent with insurance to protect you. The most important thing is that you take a photo of any package damage prior to opening.  If you notice the damage after opening, please still retain and photograph the packaging.  It is very hard to get a claim approved without this "evidence".  Also photograph damage to the item/s with a few different angles.  Email us at woodenframedecor@gmail.com.  We will file a claim on your behalf and once approved we will send a replacement.  If the claim is denied, we will work together to come up with a solution that is fair for both.